Terms of Service

Last updated: 17 October 2026

These terms cover teem.cloud and every software product Teem Services Limited offers, including Teem Ops, Teemtape and Morse Key, and products we launch later. Please read them before you create an account or start a subscription. How we handle personal information is in our Privacy Policy.

1. About these terms

"Teem", "we" and "us" mean Teem Services Limited, a company registered in New Zealand. "You" means the person or organisation using our website or software. If you accept these terms for an organisation, you confirm you have authority to bind it, and "you" then means that organisation.

"Services" means our hosted (SaaS) software, our self-hosted software, and this website.

Some products or plans come with their own agreement or order form. Where they do:

• the product-specific agreement or signed order form applies first;
• these terms apply to anything it doesn't cover;
• if the two conflict, the product-specific agreement wins for that product.

By creating an account, starting a subscription, installing our software or using this website, you agree to these terms. If you don't agree, please don't use the Services.

2. Accounts

Most of our products use a single Teem account, managed at auth.teem.cloud. To create one you must be at least 18 and give us accurate details. You are responsible for:

• keeping your login details secure and not sharing them;
• everything done under your account, including by people you invite;
• telling us promptly at hello@teem.cloud if you think your account has been compromised.

If you invite team members, you are responsible for their use of the Services and for removing their access when they leave.

3. Subscriptions and payment

Paid plans are billed in advance through Stripe, monthly or annually, on the plan you choose. We never see or store your full card number.

• Renewal. Subscriptions renew automatically at the end of each billing period until you cancel. You can cancel at any time and keep access until the end of the period you have paid for.
• Price changes. We will give you at least 30 days' notice before a price change applies to your subscription. It takes effect from your next renewal after that notice.
• Tax. Prices exclude GST, VAT and other taxes unless stated. Where we are required to charge tax, it is added to your invoice.
• Refunds. We don't refund part-used billing periods, except where the law requires it or we say otherwise in writing.
• Failed payments. If a payment fails, we will let you know and try again. If it is still unpaid 14 days later, we may suspend paid features until it is settled.

4. Free trials and beta products

We sometimes offer free trials, free plans or products marked "beta". These are provided as they are, may change or end, and may have lower limits or less support than paid plans. Our liability for them is limited to the fullest extent the law allows. A trial won't turn into a paid subscription unless you have entered payment details and agreed to the price.

5. Acceptable use

You must not use the Services to:

• break the law or infringe anyone else's rights;
• scan, test or access systems you don't own or have permission to assess;
• upload malware, or try to get around security, rate limits or access controls;
• reverse engineer the hosted Services, except where the law allows it;
• resell or provide the Services to others unless we have agreed to it in writing;
• overload or disrupt the Services or other customers' use of them.

6. Your data

You own the data you put into the Services or that they produce for you ("Your Data"). You give us permission to host, process and copy Your Data only as needed to provide, secure and support the Services for you, and to meet legal obligations.

We may use anonymous, aggregated telemetry about how the Services perform and are used to run and improve them. It does not identify you or reveal Your Data.

Where Your Data includes personal information about other people, you are responsible for having the right to share it with us. For those purposes we act as your data processor, and we handle it as described in our Privacy Policy.

You can export Your Data while your account is active. After an account closes we delete Your Data within 90 days, unless the law requires us to keep part of it.

7. Teem Ops

Teem Ops checks AWS accounts against security benchmarks such as the CIS AWS Foundations Benchmark. It comes in two forms: hosted by us (SaaS), or self-hosted inside your own AWS account.

• Access you grant. You choose the AWS permissions Teem Ops receives. Only connect accounts you own or are authorised to assess. Use the read-only role we provide unless you have a reason to grant more, and remove it when you stop using Teem Ops.
• SaaS. The hosted version stores information about the AWS accounts you connect, including account identifiers, resource configuration and findings, in AWS accounts that we run. It is part of Your Data.
• Self-hosted. The self-hosted version runs in your AWS account. Findings and configuration stay there, and you are responsible for the AWS resources it runs on and their cost.
• What findings mean. Teem Ops reports on the checks it runs at the time it runs them. It can't find every weakness, and a clean report is not a guarantee that an account is secure or a certification of compliance with any standard. Decisions about what to change in your environment, and the effect of those changes, are yours.

Other products may add their own terms in the same way. Where they do, we will publish them on the product's page or in the product itself.

8. Self-hosted software

Where we provide software for you to run in your own environment, we grant you a non-exclusive, non-transferable licence to install and use it for your internal business purposes during your subscription, within the limits of your plan. You may make copies needed for backup and deployment. Unless a product-specific licence says otherwise, you may not modify, redistribute or sublicense it. Open-source components are covered by their own licences, which take priority for those components.

You are responsible for the environment the software runs in, including keeping it updated with the versions we release.

9. Our intellectual property

We own the Services, our software, documentation, branding and this website, and everything we develop to improve them. These terms don't transfer any of that to you. If you send us feedback or suggestions, we may use them freely and without owing you anything.

10. Third-party services

The Services run on, or connect to, other providers' services, including Amazon Web Services, Cloudflare and Stripe. Your use of your own accounts with those providers (for example, the AWS account Teem Ops checks) is governed by your agreement with them. We are not responsible for third-party services we don't control, though we choose our own providers carefully.

11. Availability and support

We work to keep the hosted Services available and to fix problems quickly, but we don't promise uninterrupted service unless your plan includes a written service level. We may carry out maintenance, and will give notice of planned downtime where we reasonably can. Support is by email at hello@teem.cloud unless your plan says otherwise.

We improve the Services over time and may change or remove features. If we remove something material to a paid plan, we will tell you in advance. If we discontinue a paid product, we will give you at least 90 days' notice and refund any prepaid fees for the period after it ends.

12. Confidentiality

Each of us will keep the other's confidential information confidential, use it only for the purposes of these terms, and protect it with reasonable care. This does not apply to information that is public through no fault of the receiving party, was already known to it, or must be disclosed by law.

13. Warranties and consumer law

We will provide the Services with reasonable care and skill. Apart from that, and to the extent the law allows, the Services are provided "as is", without other warranties, including warranties of fitness for a particular purpose.

If you are acquiring the Services for business purposes, you agree that the Consumer Guarantees Act 1993 does not apply, and that sections 9, 12A, 13 and 14(1) of the Fair Trading Act 1986 do not apply, and that it is fair and reasonable for us to agree this.

If you are a consumer, nothing in these terms limits rights you have under consumer law that can't be excluded.

14. Limitation of liability

To the extent the law allows:

• neither of us is liable to the other for loss of profit, revenue, data or goodwill, or for indirect or consequential loss, however it arises;
• our total liability under or in connection with these terms in any 12-month period is limited to the fees you paid us for the affected Service in that period, or NZD 100 if you paid nothing.

These limits don't apply to liability that can't be limited by law, or to fraud or wilful misconduct.

15. Indemnity

You will cover our reasonable losses and costs from third-party claims arising from your breach of section 5, or from Your Data infringing someone else's rights.

16. Suspension and termination

You can stop using the Services and close your account at any time. We may suspend or close your account if you seriously or repeatedly breach these terms, don't pay, or your use puts the Services or other customers at risk. Where we can, we will warn you first and give you a chance to put things right.

When an account closes, your right to use the Services ends, and you should uninstall any self-hosted software. Sections 6, 9 and 12 to 21 continue to apply.

17. Consulting and custom builds

Consulting, development and custom builds are agreed separately through a statement of work or services agreement, which sets out scope, fees, ownership of the work and confidentiality. These terms apply to any of our standard products used as part of that work.

18. Using this website

Content on teem.cloud is general information. It is not professional advice for your situation. We keep it accurate, but it may be out of date. Links to other sites are for convenience and we are not responsible for their content.

19. Changes to these terms

We may update these terms as our products change. We will post the new version here with a new date. If a change materially affects a paid subscription, we will email the account owner at least 30 days before it takes effect. If you keep using the Services after that, the new terms apply. If you don't agree, you can cancel before they take effect.

20. Governing law

These terms are governed by New Zealand law, and the courts of New Zealand have non-exclusive jurisdiction. If you are a consumer, you keep any rights to bring proceedings in your home country.

21. General

• If part of these terms can't be enforced, the rest still applies.
• If we don't enforce a right straight away, we haven't given it up.
• You may not transfer your rights under these terms without our written consent. We may transfer ours to a company that takes over the relevant Service, and will tell you if we do.
• Neither of us is liable for delays caused by events outside our reasonable control.
• These terms, together with any product-specific agreement or order form, are the whole agreement between us about the Services.

22. Contact

Teem Services Limited, New Zealand. Email hello@teem.cloud or use our contact form.